1. Who we are
RKMOTORGROUP LTD (company number 16857523) is a private limited company registered in England. RKM Recovery is the trading/brand name used on this website.
Registered office: Apartment 131, 2 Hermitage Street, London, W2 1AR. This is the registered office and is not presented as the customer garage location.
Contact: support@rkmotorgroup.co.uk · 020 8064 2910.
2. Information we collect
- Name, telephone number and other contact information.
- Motorcycle, scooter or moped details and registration information where relevant.
- Accident date, location, circumstances and recovery requirements, including whether anyone was injured where recorded for the accident enquiry.
- Roadside signatures, authorisation acknowledgements, vehicle condition photographs, keys/property notes and staff audit records.
- Invoices, payment amounts, methods, references and payment-provider status information. Card payments are handled by the payment provider; this CRM does not collect your full card details.
- Information required to arrange storage, assessment, repairs or accident-management enquiries.
- Website usage information where you consent to analytics or advertising measurement.
Please do not include medical or other highly sensitive information in the website form unless it is genuinely necessary and specifically requested.
3. Why we use your information
We use personal information to respond to enquiries, arrange recovery and garage services, assess repair or storage requirements, administer customer relationships, protect our business and customers, and comply with legal obligations.
For potentially eligible non-fault accident enquiries, relevant information may be shared with McAMS / Direct Accident Management Ltd so the circumstances can be assessed for accident-management support. Referral does not guarantee acceptance, liability, compensation or replacement-vehicle provision.
4. Lawful bases
- Contract / steps at your request: to respond to an enquiry and provide requested recovery, storage, assessment or repair services.
- Legitimate interests: to operate, secure and improve our business, keep appropriate records, prevent misuse and manage customer service.
- Legal obligation: where we must retain or disclose information to comply with applicable law.
- Consent: for optional analytics and advertising measurement. You can change this choice at any time through Cookie settings.
5. Who we may share information with
We only share information where reasonably necessary. Recipients may include McAMS / Direct Accident Management Ltd for eligible accident-management enquiries, relevant insurers, repair/recovery providers, professional advisers and technology providers that help operate the website and email service.
Our website and staff applications use Vercel hosting, Supabase for authentication, database and private job-file storage, Resend for service emails, and SumUp for card payments. Relevant data is processed by these services to perform those functions. Google Analytics and Google Ads measurement are used only where the relevant optional consent has been given.
6. International processing
Some technology providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards should be used in accordance with applicable UK data-protection requirements.
7. Retention
Ordinary website callback enquiries that do not become an active customer matter or case are retained for up to 12 months from the date of enquiry, unless there is a legitimate reason to keep them longer. Where an enquiry progresses into recovery, storage, repair, accident management, accounting or a dispute, relevant records may be retained for longer where reasonably necessary or legally required.
8. Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your personal information, and to request data portability. Where processing is based on consent, you can withdraw consent without affecting earlier lawful processing.
To make a request, email support@rkmotorgroup.co.uk. You may also complain to the UK Information Commissioner's Office if you believe your data-protection rights have been infringed.
9. Cookies and analytics
Necessary browser storage is used to remember your privacy choice. Google Analytics and advertising measurement are disabled by default and enabled only according to the choice you make in our cookie controls. See our Cookie Policy.
10. Business contacts and referral records
We may record public business contact details, their source, correspondence, preferences and follow-up notes to manage prospective and existing operational relationships. We assess the appropriate basis for contact and honour objections; a published address does not imply consent to marketing. Contact us to correct information or object to marketing.
If you supply a partner code with a callback request, we can record which business referred you and link that information to your RKM job. The code is displayed for you to edit or clear and is not stored as a tracking cookie. It does not give the referring business access to your customer record or confirm claim acceptance. We use referral records to manage enquiries and understand business relationships; detailed customer information is not automatically returned to the referring business.
Business-contact records are reviewed for continued relevance. We may retain limited suppression information to honour a no-contact request and retain records needed for active work or legal obligations.
11. Changes
We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page.